(Request Management System)

PdRM provides a robust solution to managing internal and customer requests. PdRM works very much like a standard service request ticketing system, with the extra added bonus of integrated workflow to ensure all requests within your organization are handled in a consistent and reliable way.

PdRM is fully integrated with all of the other suite of PdMAIN products, providing very valuable service and labour history which can be associated to customers and provide very rich data to PdCRM or other existing CRM systems.

Feature Highlights:

  • Unique "ticketing" of all requests
  • Very detailed time stamping and service history reporting
  • Labour reporting and time management by customer, project, department, task etc.
  • Integrated workflow
  • Web interface for on-line customer service requests
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