(Customer Relationship Management)

PdCRM provides a lot more than the standard CRM system by incorporating all aspects of customer data as it relates to their interactions with your organization. Without this data, a CRM system is nothing more than an expensive contact management database. PdCRM provides users with the ability to drill down into customer accounts at a very detailed level while also providing senior managers with the higher-level reporting they need to run their business.

Customer Relationship Management (CRM) features in PdCRM can help you instill customer confidence with accurately promised due dates and consistent delivery against them. CRM Call Center capabilities enable you to provide personalized products and services that set you apart from competitors. They enable configuration of the precise products customers want using flexible pricing options that meet the customers needs. With this high degree of customer service, your company can be assured of kept as the vendor of choice by your customer.

Feature Highlights:

  • Sales force automation
  • Detailed archiving and service history
  • Contact management
  • Centralized database - always accurate
  • Business intelligence dashboards
  • Ad-hoc reporting capabilities
  • Integrated workflow
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